“What does Percolate mean?”
Percolate is defined as a liquid that slowly filters through a porous surface or substance. The preparation of our coffee and tea uses this exact process with hot water passing over and through beans and leaves.

“Is your matcha in the canned drinks ceremonial grade?”
Percolate only uses the finest ingredients.  Our Sparkling Matcha & Collagen Matcha cans are made with organic ceremonial grade matcha from Japan.

“What type of collagen is used in the Collagen Matcha?”
We only use grass-fed and pasture-raised bovine collagen.

“Why do you only offer loose leaf tea?”
Loose leaf tea allows for the complete tea experience.  Often tea in a bag has the dust or fannings of broken tea leaves.  This means all the essential oils from the tea are gone.  Loose leaf tea allows for a complete extraction of flavor, aroma and antioxidants.

“What time do you start serving boba in the cafes?”
We have boba available daily starting at 10:30 AM. The process to get our pearls perfect takes hours and that is the absolute earliest we can serve boba drinks. Our employees thank you for your patience. 

“Do you offer parking?”
Yes we have free surface parking at West LA as well as street parking at Melrose.

“Do you offer delivery?”
Yes we provide delivery through Postmates & Uber Eats

 “Does Percolate have a rewards program?”
Yes we offer Percolate Points to reward our best customers. The best part is it is entirely digital so you won't have to carry a card to get credit.  Percolate Points can only be earned and redeemed for in-store purchases.

“Do you offer gift cards?”
We do have a physical and digital gift card program. You can share the Percolate experience with friends and family with a few clicks of the button.

 “Do you have wifi?”
Yes we offer free wifi to all of our customers at Percolate.

“Do you use milk or non-dairy Creamer?”
We only use premium organic milk from cows, almond milk & oat milk

“Do you sweeten with fructose?”
No, we sweeten our drinks with either house-made unrefined cane sugar simple syrup or 100% fruit purees

“Does the flavor of your drinks come from pumps or the tea itself?”
The TEA!

“What is small batch boba?”
We believe boba is best when prepared fresh. We do small batches throughout the day to ensure you always have perfect texture with our gluten-free boba

“Do you have coffee?”
Yes we have pour-over chemex coffees, cold brew & espresso based drinks. The Cardi is our best seller!!