Please find answers to the most frequently asked questions below. As always, you can visit a Percolate location in person or send an email inquiry and we will get back to you quickly with an answer.
What does Percolate mean?
Percolate is defined as a liquid that slowly filters through a porous surface or substance. The preparation of our coffee and tea uses this exact process with hot water passing over and through beans and leaves.
What is the difference between loose leaf and tea bags?
Loose leaf tea uses an entire tea leaf while tea in a bag typically is the dust or fannings of broken tea leaves. Broken tea leaves lose their essential oils and key aromas that add to flavor resulting in a more bitter taste after steeping.
Why is correct time and correct temperature so important to the taste of tea?
The rule of thumb that using boiling water is sufficient for all tea is completely incorrect. Green tea is very delicate and often needs a cooler temperature and less steeping time for the perfect taste while a black tea can be steeped longer at a higher temperature because it has been fully oxidized.
What time do you start serving boba?
We have boba available daily starting at 9:45 AM. The process to get our pearls perfect takes hours and that is the absolute earliest we can serve boba drinks. Our employees thank you for your patience.
What is boba?
Boba tea was invented in the 1980's in Taiwan. It is a tea based drink often including whole milk or a non dairy creamer shaken with chewy tapioca balls (boba) that is served over ice with a large straw.
What is Oolong Tea?
Oolong tea is typically from Taiwan or China and falls in between green tea and black tea on the oxidation scale. This liberty with oxidation allows for a wide range of rich flavors and aromas being drawn out by the tea master during tea processing.
Do you offer parking?
Yes we have free surface parking as well as street parking.
Do you offer delivery?
Yes we provide delivery for our web and mobile orders.
Does Percolate have a rewards program?
Yes we offer a very aggressive program to reward our best customers. The best part is it is entirely digital so you won't have to carry a card to get credit.
Do you offer gift cards?
We do have a digital gift card program as well. You can share the Percolate experience with friends and family with a few clicks of the button.
Do you have wifi?
Yes we offer free wifi to all of our customers at Percolate.